Returns & Exchanges
At Namu Shop, we want you to be completely satisfied with your purchase. If a garment doesn't meet your expectations, you may return or exchange unworn, unwashed items with original tags within 14 days of delivery.
Initiate Your Request
Visit our returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing