Frequently Asked Questions
Everything you need to know about shopping with Namu Shop
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition releases or sale items may be marked as final sale.
Do you ship internationally?
Yes, Namu Shop ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties.
How do I know which size to choose?
Each product page includes a detailed size guide and specific garment measurements. If you are between sizes or need styling advice, our customer care team is happy to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Namu Shop garments?
To ensure the longevity of your clothing, we recommend following the specific care instructions on the internal garment tag. Generally, we suggest cold washing and air drying for most of our natural fiber pieces.